Guide: Transportation

A major challenge many with vision loss experience is transportation. Luckily, there are many services and certain rights people who are blind or visually impaired have. The resources below are a great start to finding the best way to travel.

  • Planning a little early and making reservations prior to travel will make travel easier.
  • Ask friends/family members to be volunteer drivers for some scheduled events, such as grocery shopping or doctor visits. Maintaining a consistent schedule (e.g., every Tuesday at 6pm we go to the grocery store) will be helpful. Most friends, family members and neighbors want to help!
  • Local village and ride-sharing programs in your county or neighborhood are happy to help and are constantly evolving. Contact your county’s Senior and Disability County office.
  • Many taxicab companies have programs available for people with disabilities and older adults. Call your local taxi service to see what they offer.
  • Ride-sharing companies, such as Uber or Lyft, are available at your request.
  • Air Travel: Getting around an airport can be an intimidating experience for everyone. Contact your specific airline for accommodations, sign up for TSA CARES (listed below), and call the airport customer service line 24 hours prior to your flight and request navigation assistance.
  • The Americans with Disabilities Act (ADA) gives you the right to have accessible public transportation, trains and airplanes. In the Greater Washington metropolitan area, MetroAccess ParaTransit is a parallel transit system for Washington Metropolitan Area Transit Authority (WMATA). Guest services can provide a sighted guide at train stations and airports to help you navigate.
 

Amtrak Accessible Travel Request Services
Phone: 800-872-7245 Website: www.amtrak.com/planning-booking/accessible-travel-services/accessible-travel-request.html

Receive special assistance at the Amtrak station.

GoGo Grandparent
Phone: 855-464-6872 Website: gogograndparent.com/#home-section

Connect with a ride sharing driver (Uber/Lyft), without a smartphone. Concierge fee included.

TSA Cares Program
Phone: 855-787-2227 Website: www.tsa.gov/travel/passenger-support

Receive special assistance through the security screening process at airports.

Uber Accessibility
Website: www.uber.com/us/en/about/accessibility

Find accessibility features for riders with disabilities.

 

Baltimore-Washington International Airport Accessibility Office
Phone: 410-859-7242 Website: www.bwiairport.com/flying-with-us/accessibility
Reach-A-Ride
Phone: 855-732-2427 Website: www.reacharide.org

Connects Greater Washington individuals with information about transportation providers.

Reagan National Airport Customer Service
Phone: 703-417-3075 Website: www.flyreagan.com/dca/services-patrons-disabilities
Washington Dulles Airport Customer Service
Phone: 703-572-7350 Website: www.flydulles.com/iad/disability-services
Washington Metropolitan Area Transit Authority (WMATA) Metro Access
Phone: 202-962-2700 Website: www.wmata.com/service/accessibility

WMATA accessible (MetroAccess) and reduced fare programs for seniors and individuals with disabilities.

 

DC Senior MedExpress
Phone: 202-420-7533 Website: dcyellowcab.com/senior-medexpress

Free taxi transportation to essential non-emergency medical appointments in the District of Columbia for over age 60 residents with a medical condition.

Medical Assistance Transportation Program
Phone: 866-796-0601 Website: www.mtm-inc.net/washington-dc

Non-emergency transportation to Medicaid covered medical services for eligible DC residents.

Seabury Connector (DC)
Phone: 202-715-7649 Website: www.seaburyresources.org/transportation

Free transportation for older DC residents to wellness centers, group shopping trips, and more.

Transport DC
Phone: 844-322-7732 Website: dfhv.dc.gov/service/transport-dc

Personal cab program for District MetroAccess users for medical appointments and employment locations.

 

Abilities-Ride
Phone: 202-962-1100 Website: www.wmata.com/service/accessibility/metro-access/Abilities-Ride.cfm

MetroAccess taxi alternative for trips beginning or ending in Maryland. Discounted rates.

Call ‘N’ Ride (Montgomery County)
Phone: 301-948-5409 Website: www.montgomerycountymd.gov/DOT-Transit/seniors.html#Call-n-Ride

Subsidized taxi trips for medical and/or personal appointments, begin and end in Montgomery County.

Call-A-Cab, Call-A-Bus Program (Prince George’s County)
Phone: 301-883-5656 Website: www.princegeorgescountymd.gov/1102/Call-a-Cab

Voucher program provides transportation at a reduced cost for county seniors and adults with disabilities.

Senior Connection (Montgomery County)
Phone: 301-962-0820 Website: www.seniorconnectionmc.org

Free, escorted transportation for Montgomery County residents over 60 years of age in need.

 

Alexandria DOT Paratransit
Phone: 703-746-4084 Website: www.alexandriava.gov/tes/info/default.aspx?id=6538

Specialized transportation services for Alexandria residents with a disability. Discounted rates.

Alexandria Senior Taxi Yellow Card Program
Phone: 703-746-5999 Website: www.alexandriava.gov/dchs/adultservices/default.aspx?id=50404

Alexandria residents 60 and older, with income limits.

Arlington Transit (ART) Discount
Phone: 202-637-7000 Website: www.arlingtontransit.com/fares

MetroAccess customer ride free on ART. Senior/ Disabled Smartrip Card, cost is $1.

Fairfax Taxi Voucher Program (Fairfax County)
Phone: 703-877-5800 Website: www.fairfaxcounty.gov/neighborhood-community-services/transportation/taxi-voucher-program

Provides discounted taxi vouchers for eligible residents of Fairfax County and the city of Fairfax.

Specialized Transportation for Arlington Residents (STAR)
Phone: 703-892-8747 Website: aging-disability.arlingtonva.us/resources/transportation

Shared-ride taxi program for MetroAccess customers in Arlington County.

Super Senior Taxi (Arl Co.)
Phone: 703-228-1700 Website: aging-disability.arlingtonva.us/resources/transportation

Arlington senior residents (70 years or older) voucher program. Trip must start or end in Arlington County.